Unit Information
Deal with incoming telephone calls from customers
| Unit Label: UBU9 | QCA Accreditation: H/506/2154 | Level: Level 2 |
| Credits: 3 | GLH: 16 |
Dependent Qualifications
| Qualification | ITEC Qual ID | Qca Accreditation |
|---|---|---|
| VTCT Skills Level 1 Certificate in Customer Service (601/4881/0) - 2216 | 2216 | 601/4881/0 |
| VTCT Skills Level 2 Diploma in Customer Service (601/4882/2) - 2217 | 2217 | 601/4882/2 |