Unit Information
Understand customers
| Unit Label: UBU20 | QCA Accreditation: F/506/2131 | Level: Level 2 |
| Credits: 2 | GLH: 17 |
Dependent Qualifications
| Qualification | ITEC Qual ID | Qca Accreditation |
|---|---|---|
| VTCT Skills Level 2 Diploma in Customer Service (601/4882/2) - 2217 | 2217 | 601/4882/2 |