Unit Information
Deliver customer service to challenging customers
| Unit Label: UBU31 | QCA Accreditation: F/506/2159 | Level: Level 2 |
| Credits: 3 | GLH: 16 |
Dependent Qualifications
| Qualification | ITEC Qual ID | Qca Accreditation |
|---|---|---|
| VTCT Skills Level 2 Diploma in Customer Service (601/4882/2) - 2217 | 2217 | 601/4882/2 |