Unit Information
Deal with incidents through a contact centre
| Unit Label: UBU48 | QCA Accreditation: K/503/0421 | Level: Level 2 |
| Credits: 7 | GLH: 40 |
Dependent Qualifications
| Qualification | ITEC Qual ID | Qca Accreditation |
|---|---|---|
| VTCT Skills Level 2 Diploma in Customer Service (601/4882/2) - 2217 | 2217 | 601/4882/2 |