Certificate in Customer Service

RQF  Level 1
UK Accreditation: 601/4881/0
Product Code: CS1C1


ITEC Qual ID: 2216
Unit Code Unit Level URN  
UBU1 Understand working in a customer service environment Level 1 L/506/2083 compulsory
UBU2 Communication in customer service Level 1 Y/506/2085 compulsory
UBU3 Principles of personal performance and development Level 1 L/506/1791 compulsory
UBU4 Principles of working in a business environment Level 1 R/506/1792 compulsory
UBU5 Work with others in a business environment Level 1 Y/506/1793 compulsory
UBU10 Make telephone calls to customers Level 2 K/506/2155 optional
UBU11 Process information about customers Level 2 R/506/2134 optional
UBU6 Record details of customer service problems Level 1 A/506/2094 optional
UBU7 Deal with customer queries, requests and problems Level 1 A/506/2113 optional
UBU8 Communicate with customers in writing Level 2 T/506/2126 optional
UBU9 Deal with incoming telephone calls from customers Level 2 H/506/2154 optional
UBU12 Manage time and workload Level 1 H/506/1795 optional
UBU13 Meet and welcome visitors in a business environment Level 1 A/506/1799 optional
UBU14 Contribute to sales activities in a contact centre Level 1 F/503/0392 optional
UBU15 Use specific features of contact systems and technology Level 1 F/503/0361 optional
UBU16 Health and safety procedures in the workplace Level 2 T/505/4673 optional
UBU17 Processing sales orders Level 2 M/502/8587 optional
UBU18 Meeting customers' after sales needs Level 2 R/502/8601 optional