Certificate in Customer Service

RQF  Level 1
UK Accreditation: 601/4881/0
Product Code: CS1C1


ITEC Qual ID: 2216

Units Documents Exams Approved Centres

Qualification Docs

Support Letters

Unit Docs

UBU1 Understand working in a customer service environment

UBU2 Communication in customer service

UBU3 Principles of personal performance and development

UBU4 Principles of working in a business environment

UBU5 Work with others in a business environment

UBU10 Make telephone calls to customers

UBU11 Process information about customers

UBU6 Record details of customer service problems

UBU7 Deal with customer queries, requests and problems

UBU8 Communicate with customers in writing

UBU9 Deal with incoming telephone calls from customers

UBU12 Manage time and workload

UBU13 Meet and welcome visitors in a business environment

UBU14 Contribute to sales activities in a contact centre

UBU15 Use specific features of contact systems and technology

UBU16 Health and safety procedures in the workplace

UBU17 Processing sales orders

UBU18 Meeting customers' after sales needs