Diploma in Customer Service

RQF  Level 2
UK Accreditation: 601/4882/2
Product Code: CS2D1


ITEC Qual ID: 2217
Units Documents Exams Approved Centres

Qualification Docs

Support Letters

Unit Docs

UBU19 Deliver customer service

UBU20 Understand customers

UBU21 Principles of customer service

UBU22 Understand employer organisations

UBU23 Manage personal performance and development

UBU10 Make telephone calls to customers

UBU11 Process information about customers

UBU8 Communicate with customers in writing

UBU9 Deal with incoming telephone calls from customers

UBU16 Health and safety procedures in the workplace

UBU17 Processing sales orders

UBU18 Meeting customers' after sales needs

UBU24 Communicate verbally with customers

UBU26 Promote additional products and/or services to customers

UBU27 Exceed customer expectations

UBU28 Deliver customer service whilst working on customers' premises

UBU29 Carry out customer service handovers

UBU30 Resolve customer service problems

UBU31 Deliver customer service to challenging customers

UBU32 Develop customer relationships

UBU33 Support customer service improvements

UBU34 Support customers through real-time online customer service

UBU35 Support customers using self-service equipment

UBU36 Use social media to deliver customer service

UBU37 Provide post-transaction customer service

UBU38 Resolve customers' complaints

UBU39 Gather, analyse and interpret customer feedback

UBU40 Manage diary systems

UBU41 Provide reception services

UBU42 Contribute to the organisation of an event

UBU43 Buddy a colleague to develop their skills

UBU44 Employee rights and responsibilities

UBU45 Develop working relationships with colleagues

UBU46 Principles of equality and diversity in the workplace

UBU47 Handling objections and closing sales

UBU48 Deal with incidents through a contact centre

UBU49 Carry out direct sales activities in a contact centre

UBU50 Negotiate in a business environment

UBU51 Bespoke software