Diploma in Customer Service

RQF  Level 3
UK Accreditation: 601/4883/4
Product Code: CS3D1


ITEC Qual ID: 2218
Units Documents Exams Approved Centres

Qualification Docs

Support Letters

Unit Docs

UBU52 Organise and deliver customer service

UBU53 Understand the customer service environment

UBU54 Understand customers and customer retention

UBU55 Resolve customers' problems

UBU56 Principles of business

UBU57 Manage personal and professional development

UBU8 Communicate with customers in writing

UBU17 Processing sales orders

UBU24 Communicate verbally with customers

UBU26 Promote additional products and/or services to customers

UBU27 Exceed customer expectations

UBU28 Deliver customer service whilst working on customers' premises

UBU31 Deliver customer service to challenging customers

UBU32 Develop customer relationships

UBU33 Support customer service improvements

UBU34 Support customers through real-time online customer service

UBU35 Support customers using self-service equipment

UBU36 Use social media to deliver customer service

UBU37 Provide post-transaction customer service

UBU38 Resolve customers' complaints

UBU39 Gather, analyse and interpret customer feedback

UBU40 Manage diary systems

UBU41 Provide reception services

UBU42 Contribute to the organisation of an event

UBU43 Buddy a colleague to develop their skills

UBU44 Employee rights and responsibilities

UBU50 Negotiate in a business environment

UBU58 Develop resources to support consistency of customer service delivery

UBU59 Use service partnerships to deliver customer service

UBU60 Monitor the quality of customer service interactions

UBU61 Champion customer service

UBU62 Build and maintain effective customer relations

UBU63 Manage a customer service award programme

UBU64 Manage the use of technology to improve customer service

UBU65 Develop a social media strategy for customer service

UBU25 Bespoke software

UBU66 Promote equality, diversity and inclusion in the workplace

UBU67 Manage team performance

UBU68 Manage individuals' performance

UBU69 Collaborate with other departments

UBU70 Negotiating, handling objections and closing sales

UBU71 Obtaining and analysing sales-related information

UBU72 Buyer behaviour in sales situations

UBU73 Manage incidents referred to a contact centre

UBU74 Lead direct sales activities in a contact centre team